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BoatWear Online, Custom Embroidery - FAQ Page
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  • Why shop BoatWearOnline.com?

We know boating and we know apparel. In creating BoatWearOnline.com, owner Tim Mossberg combined his love for boating with his experience and capabilities of running a successful apparel company (TLM Industries).

  • Does BoatWearOnline.com offer a guarantee?

Yes. If for any reason you are not satisfied with the quality of our embroidery, please let us know. We will repair, replace, or credit your purchase to ensure your satisfaction.

  • Is embroidery included in your online price?

Yes, embroidery is included in all of our online prices. There are no set-up fees required for our custom embroidery services for logos that appear on our website. See below for details and information on how to digitize your own logo for custom embroidery.

  • Can I use my own boat logo or design for custom embroidery on your products?

Absolutely! Use our Upload a Logo feature to send us an image or photograph of your boat or boat name and we will create a one-of-a-kind digitized embroidery design just for you. A one-time digitizing fee of $75 will apply for a design of up to 10,000 embroidery stitches, plus $6 for each additional 1,000 stitches. We will keep your design on file for future orders. No additional fees will apply when using the same logo if the total number of embroidery stitches equals 10,000 or less. For larger logos (more than 10,000 stitches or larger than 3"x3" in size) please call or email us for a price quote.

To send us your boat logo, click here. You will be asked to login to your boatwear online account or to create a new account if you do not already have one.

  • What is the quality of your apparel and products?

We offer high quality apparel at below suggested manufacturer prices by well-known designer brands such as Columbia, Cutter & Buck, Outer Banks, and Anvil.

  • Who does your embroidery?

All embroidery is done in-house using our own state-of-the-art Tajima embroidery equipment.

  • Can I order additional products in the future using the same logo?

Yes. Your custom logo is saved online for future orders.

  • When can I expect to receive my order?

Most orders are shipped 7-12 business days after you electronically approve your design. All in-house embroidery orders require electronic approval based on the final proof of your logo. We will email you the final logo image shortly after we receive your online order (keep in mind that the final embroidery image may vary slightly from what you see on your computer screen before your order is submitted). The email we send you will include instructions on how to submit your approval and/or how to make changes to your embroidery design. Upon your final approval, we will proceed with the embroidery of your products and shipment of your order.

  • Do you offer RUSH services?

We try to accommodate all customer requests whenever possible. Please email us your rush request or call us at 1-800-827-0640.

  • What size should I expect my logo to be once embroidered?

The average logo design is 2-3 inches wide by 2-3 inches tall, with hat logos being a little smaller.

  • What happens after I submit my order and custom artwork online?

Our art department will send you an email with instructions on how to electronically approve the final proof of your logo design. The final proof will be an actual photo of how your custom embroidered logo will appear on the product(s) you ordered. You may purchase an embroidery sew-out (a fabric swatch with an actual embroidery sample that we will mail to you) for an additional $25. For a limited time, we will send a FREE T-shirt embroidered with your logo along with all sew-out purchase requests. For just $10 more, we can have your sew-out and FREE T-shirt in your hands via FedEx Next Day delivery.

  • What methods of payment do you accept?

Visa and MasterCard are accepted directly through our Secure Online Shopping Cart. To inquire about other methods of payment, please email us or call customer service at 1-800-827-0640.

  • When is my credit card charged?

Your credit card will be charged immediately when you submit your order online. We will contact you regarding any credits or adjustments that may occur after your order has been submitted.

  • Can I cancel my order?

Due to the custom nature of our products Custom Embroidered or Custom Printed orders can not be modified or cancelled after artwork has been approved. Orders can be cancelled prior to Artwork approval but are subject to a 15% restocking fee + $9.99 freight charge.

  • How are your products shipped?

Most orders are shipped via FedEx Ground. Please contact us for rush service requests.

  • How are shipping fees calculated?

Our shipping fees are based on a Flate Rate of $9.99 per order!

  • How can I contact customer service?

You can email us using our online contact form or call us toll-free at 1-800-827-0640. Emails are typically returned within one hour of receipt during normal business hours (8:00 a.m.- 4:00 p.m. Central / Monday-Friday).



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BoatWearOnline.com offers custom embroidered boating apparel and boating accessories designed especially for boat owners. Use a stock boating logo, insert your boat name, build a custom logo or upload your own logo for embroidery on sweaters, hats, shirts, polo shirts, Columbia Sportswear apparel, nautical boating apparel, nautical boating accessories, Tervis Tumblers, Guy Harvey Apparel and Guy Harvey fishing shirts. BoatWearOnline.com is a great resource for boating gifts and nautical gifts.

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